ITINERARY BOOKING SPECIALIST
Company: Norwegian Cruise Line Holdings Ltd.
Location: Miami
Posted on: October 15, 2024
Job Description:
JOB SUMMARY: Assist with the development, analysis and planning
of NCLH's fleet deployment while optimizing port content, call
times and additional itinerary performance metrics including
revenue data, guest feedback and trending destinations. Create and
distribute communications to port agents and internal teams
regarding itinerary changes.
DUTIES & RESPONSIBILITIES:
- Maintain fleet deployment data including port of call
summaries. Present data to assist in development of fleet-wide
itinerary deployment on a day to day or weekly basis.
- Maintain and update itinerary changes for all systems and
databases. Coordinate and communicate changes with various business
units across the company.
- Work closely with the Itinerary Planning team to maintain
knowledge of frequent itinerary changes resulting from situations
including but not limited to guest feedback, maritime requirements,
environmental regulations, political issues, fuel costs or port
fees and taxes.
- Continuously evaluate and optimize itineraries based on the
following performance metrics: market trends, guest feedback,
operational considerations, and revenue data.
- Analyze itinerary performance metrics, revenue data, and market
trends to identify opportunities for revenue growth and cost
savings.
- Work closely with the revenue management teams on itinerary
planning and deployment for the NCLH fleet.
- Oversee berth requests in pending, tentative, and unavailable
statuses. For requests marked as unavailable, generate several
solutions to address and resolve these issues.
- Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business Administration, Travel & Hospitality
Management, Nautical Science or related field of study
EXPERIENCE:
- Minimum 2 years of experience with handling detailed data entry
processes or organizing and analyzing basic reports from a database
or system. Experience with cruise lines, ground services or shore
excursions preferred but not required.
COMPETENCIES/SKILLS:
- Proficient in computers and systems including Microsoft Word,
Excel, PowerPoint, and Outlook.
- Preferred experience in MXP.
- Excellent written and verbal communication skills to
effectively work with team members and present
recommendations.
- Ability to establish and maintain strong working relationships
with internal and external contacts.
- Ability to make effective and sound independent decisions and
logical judgment to assure timely completion of projects.
- Effective negotiation, interpersonal and partnering
skills.
- Strong conflict resolution, problem solving, and organizational
skills to manage daily functions with team members and external
contacts.
To Executive Search Firms & Staffing Agencies: NCLH does not accept
unsolicited resumes from any agencies. All unsolicited resumes will
be considered NCLH property, and NCLH will not be obligated to pay
a referral fee. This includes resumes submitted directly to Hiring
Managers without contacting the NCLH Human Resources Talent
Acquisition Department.
Keywords: Norwegian Cruise Line Holdings Ltd., Sunrise , ITINERARY BOOKING SPECIALIST, Other , Miami, Florida
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