Administration Purser- Guest Accounts (Azamara Club Cruises)
Location: Miami
Posted on: October 16, 2024
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Job Description:
Combine your experience and sense of adventure by joining our
exciting team of employees working onboard our ships at sea.
Imagine a unique and enriching opportunity to explore your true
potential, to achieve success as part of a stellar team, to travel
to exotic locations and provide extraordinary service in an
amazingly social environment. If you have a passion for excellence,
exuberant energy, and the ambition for a rewarding career, journey
onboard as an Azamara Club Cruises team member. It's the experience
of a lifetime!
As Administration Purser – Guest Accounts, you will be responsible
for establishing and maintaining guest folio accounts in accordance
with the brand standards of service and style. You will also be
Prepares credit card transmission and handles any disputes or
declines that may occur. Here, you will also be working aboard our
ships, and working with a diverse, and energetic crew.
Responsibilities include (but are not limited to):
* Processes several credit card transmissions during the voyage,
upon gathering all the information from the property management
system, to ensure guest account balances are properly authorized on
a daily basis per company's SQM policy
* Ensures that proper Credit Card validation and ?Key Card Account?
SQM Policies are in place with company policy
* Monitors declined and call credit cards, and assists guests in
setting up different means of payment, as well as modifying sea
pass accounts accordingly
* Responsible for the final settlement of all credit cards and the
end of each voyage report according to GCS procedure
* Issues company standard memorandums and reminders regarding guest
account status
* Monitors all guest and crew onboard accounts and makes necessary
adjustments and/or corrections
* Responsible for processing and balancing all prepaid onboard
credits purchased by guests, as well as, the onboard credits given
onboard
* Responsible for processing onboard credits related to Air/Tax
fees and fuel surcharge fees
* Responsible for monitoring daily cash account limits (Guests and
Crew) in accordance with SQM
* Requests Master accounts as needed, following approval from
financial shipboard operations shore side
*Balance all the revenue activity coming from the different systems
onboard on a daily and end-of-voyage basis
* Produces and distributes Onboard Revenue Report on a daily basis
for Financial Controller and shipboard management in order to
monitor all revenues throughout the voyage, as well as final report
for shore side management
* Once ALL guests have disembarked, provides voyage revenue reports
for all onboard departments. All the ?End of Voyage? reports must
be forwarded to the Financial Controller for proper reconciliation
with the Business Partners onboard and preparation of the Pursers
Journal
* This position is responsible for direct cost containment through
the accurate preparation of credit and debit transactions for
guests and crew
Keywords: , Sunrise , Administration Purser- Guest Accounts (Azamara Club Cruises), Other , Miami, Florida
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